Privacy Policy

    Effective Date: 10 July 2026
    At Tresillian Lodge, we respect your privacy and are committed to protecting your personal information. This Policies page explains how we collect and use your information, as well as our booking, payment, cancellation, and guest policies when you stay with us.

    Information We Collect

    We may collect personal information when you:

    • Make an online booking
    • Submit an enquiry through our contact form
    • Contact us by email or telephone
    • Subscribe to updates (if available)

    This information may include:

    • Name
    • Email address
    • Telephone number
    • Booking dates
    • Number of guests
    • Any information you provide in your enquiry

    How We Use Your Information

    We use your information to:

    • Process and manage bookings
    • Respond to enquiries
    • Communicate about your reservation
    • Improve our website and services
    • Meet legal and regulatory obligations

    We never sell your personal information.

    Cookies

    Our website uses cookies to improve your browsing experience and website performance.

    Cookies help us:

    • Remember your preferences
    • Measure website performance
    • Improve usability

    You can disable cookies through your browser settings.

    Analytics

    We may use services such as Google Analytics to understand how visitors use our website.

    This information is anonymous and helps us improve the user experience and website performance.

    Booking Information

    When you make a booking through our website or booking platform, your information is processed securely and used only for managing your reservation.

    Payment information is handled securely by our booking/payment provider and is not stored on our website.

    Contact Forms

    When you submit an enquiry, we collect the information you provide so we can respond to your request and provide relevant assistance.

    Embedded Content

    Some pages may include embedded content such as Google Maps, YouTube videos, or social media content.

    These third-party services may collect data according to their own privacy policies.

    Data Security

    We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse.

    How Long We Keep Your Data

    We retain personal information only as long as necessary to:

    • Manage bookings
    • Provide customer support
    • Meet legal and accounting requirements

    Your Rights

    Depending on your location, you may have the right to:

    • Access your personal information
    • Correct inaccurate information
    • Request deletion of your data
    • Restrict or object to processing
    • Request a copy of your personal data

    To exercise these rights, please contact us.

    Booking Policies

    General Policies

    • Credit card payments are accepted.
    • Tresillian Lodge is available for enquiries and bookings 24/7.
    • Children are welcome.
    • Pets are not allowed.
    • Smoking is not permitted.
    • The property is suitable for seniors and individuals with limited mobility.

    Guests with specific accessibility requirements are encouraged to contact us before booking.

    Payment Schedule

    A 50% deposit of the total booking amount is required at the time of reservation.

    The remaining balance must be paid 14 days before arrival.

    If the remaining balance is not received by the required date, the reservation may be subject to cancellation.

    Cancellation Policy

    Our cancellation policy is based on the date of cancellation before arrival:

    • 30 days or more before arrival: 100% of paid prepayments are refundable.
    • 14 days or more before arrival: 50% of paid prepayments are refundable.
    • Less than 14 days before arrival: No refund is available.

    Refunds will be processed through the original payment method where applicable.

    Security Deposit Policy

    A security deposit pre-authorisation of GBP £1,000 is held before arrival.

    The deposit is released within 4 days after departure, provided there are no damages, additional charges, or violations of the booking terms.

    Guest Responsibilities

    Guests agree to:

    • Respect the property and its facilities.
    • Keep the accommodation in good condition.
    • Report any damage or issues during their stay.
    • Follow all property rules and guidelines.
    • Leave the property in a reasonable condition upon departure.

    Contact Us

    If you have any questions regarding this Privacy Policy or Booking Policies, please contact:

    Tresillian Lodge

    Website: https://tresillianlodge.co.uk

    Phone: +44 7484 281458